Shipping policy

Shipping Policy

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Times

  • 5–15 business days for the USA (Monday–Friday)

We ship within the USA. Please note that delivery times may vary depending on your location and factors outside our control, including:

  • Weather conditions
  • Peak season / holiday periods
  • Carrier delays

While such delays are beyond our control, we're committed to keeping you informed with the most up-to-date tracking information.

For any questions, you can reach us at: info@meyvale.com.

Order Processing

Processing times may vary depending on the time the order is placed. Our goal is to process all orders within 1–3 business days (Monday–Friday).

  • Cut-off time: Orders placed before 10 PM (Eastern Time) will be processed the same day; those placed after that time will be handled the next business day.
  • Closed days: Orders are not processed on weekends or public holidays.

Please note that certain factors may affect processing times, such as incomplete payments, incorrect or missing addresses, or unusually high order volumes during peak periods.

If there's an issue, we'll contact you by email before proceeding, to make sure your delivery goes smoothly.

Shipping Process

  • Shipping partner: We work with a trusted carrier to deliver your order.
  • Tracking: Once your order ships, you'll receive an email with your tracking details.

Lost or Damaged Items

  • Damaged orders: If your package arrives damaged, please contact us within 48 hours so we can find a solution.
  • Lost orders: If your order appears to be lost, contact us right away so we can assist you.

Order Cancellation

If you'd like to cancel your order after payment, please contact us as soon as possible at info@meyvale.com. We'll do our best to help.

However, since orders are automatically sent to our warehouse for immediate processing, we can't guarantee cancellation. If the order has already been processed or shipped, it can no longer be cancelled. In that case, you'll need to wait for delivery and then start a return following our Returns & Refund Policy.

Holiday Season Notice

Due to high seasonal demand during the holidays (especially in November and December), processing and shipping times may see slight delays. Thank you for your patience and understanding.

Contact Details

Customer Service Hours:

  • MON–FRI: 9:00 AM – 5:00 PM
  • SAT–SUN: 10:00 AM – 5:00 PM