Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days from receiving your item (based on the tracking notification) to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with the original tags, and in its original packaging.

To start a return, contact our Customer Service by emailing info@meyvale.com, letting us know which product(s) you'd like to return and the reason for the return.

Please note:

  • We don't accept returns sent directly without a prior formal request.
  • Please do NOT send your return to the address shown on the package you received. That address may belong to a courier or a logistics sorting center, and sending your package there risks losing it. Any costs resulting from a package sent back to the sender or to the wrong address will be deducted from your order refund.
  • To receive the correct return or exchange address, always contact info@meyvale.com first.
  • Return shipping costs are the customer's responsibility.
  • Original shipping costs and return shipping costs are non-refundable.
  • If you're shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item without tracking.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, your refund will be processed within 7 days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@meyvale.com.

Exchanges

If you'd like to exchange a product for any reason, please contact us first at info@meyvale.com. To speed things up, we'll ask for your order number, the email used for the purchase, and photos of the items you received.

Your order is eligible for an exchange if one of the following applies:

  1. Wrong or defective item sent by us:
    • Wrong size
    • Wrong color*
    • Item arrived damaged or defective
    In this case, contact us and we'll find a solution in your favor right away. *Note on color: "Wrong color" means we sent a completely different color variant than the one you ordered, not a slight shade difference caused by screen display. If you still feel the item you received doesn't match what's shown on the site, contact us at info@meyvale.com and we'll find the best solution.
  2. Correct product, but not what you expected:
    • If you'd like to exchange an item for personal preference, contact our support team at info@meyvale.com within 30 days of delivery.

Changing or Cancelling an Order

You can cancel or change your order within 12 hours of your purchase confirmation. Please contact us as soon as possible at info@meyvale.com, including your name and order number.

After 12 hours, your order is most likely already being processed at our warehouse, and we may no longer be able to make changes or cancel it.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at info@meyvale.com within 5 days of receiving it to be eligible for a refund or free replacement.

  • We offer a full refund if the item is severely damaged.
  • We offer a partial refund for minor or partial damage (this excludes minor production imperfections such as loose threads, slight surface creases, or small surface scratches).

Last updated: 13.10.2026